60+ HappyNest partners from across the U.S. gathered in Boston, MA to discuss effective strategies for building growth of pickup and delivery laundry businesses.
EAST GREENWICH, R.I. and BOSTON M.A. — June 30, 2025 — HappyNest, the leading tech-enabled laundry pickup and delivery service hosted its 4th Annual Partner Conference on June 18-19. The event welcomed more than 60 partners from across the U.S. to Boston, Massachusetts for two days dedicated to collaborative learning and networking. HappyNest supports over 120 laundromat partners in 38 states to bring the next-day pickup and delivery laundry service to residents and businesses across the nation. The conference provided an opportunity for HappyNest partners to share operational insights, industry experience and best practices in the evolving pickup and delivery landscape. It also provided a forum for HappyNest to share what is new and upcoming to continue to improve the model and further strengthen the partnership.
“This was our 4th Annual Partner Conference and it proved to be our most impactful to date,” said John MacKrell, HappyNest’s founder and CEO. “The event was driven by partner leadership and insights. We remain committed to supporting our partners as they expand and optimize their businesses. Gatherings like these reinforce the strong sense of community and collaborative spirit that defines the HappyNest network.”
The Conference began with a Welcome Reception on Wednesday night followed by a full day of sessions focused on operational tips and tricks, growth opportunities and new developments within the HappyNest partnership. John MacKrell delivered a welcome address with keynotes on HappyNest’s growth, current initiatives and strategic vision. Matt Zaleskas, a six-year HappyNest partner servicing PG County and this year’s Partner of the Year, followed with a collaborative discussion on delivering outstanding service quality, effective staffing and operational best practices. "The conference was an outstanding experience” Zaleskas shared, “A perfect blend of innovation, strategy, and community. It offered invaluable insights into the future of laundry pickup and delivery and left me motivated to elevate my HappyNest business to the next level.”
One of the highlights of the conference was a discussion-based panel featuring Chelsea Kent (Southington, CT), Joe Ebanks (Tampa, FL), Michael Miller (Cleveland, OH), and Dyon Crawford (Houston, TX). This engaging session allowed partners of all experience levels to share practical strategies for scaling pickup and delivery and managing growth challenges along the way.
“The conference went beyond my expectations. While I was expecting it to be a series of informative sessions, I truly did not understand the value of the organization and partnerships until I attended the conference,” said Michael Miller, Cleveland partner and owner of Spin Cycle Solutions. “As a result of my attendance, I now feel part of a trusted community that I can rely on to resolve some of the challenges that I may encounter during daily operations.”
Following a comprehensive overview of HappyNest’s expanding commercial business segment, the day culminated with a presentation on technology and advancements within the HappyNest platform. Steve Staden led the session, offering an overview of upcoming software innovations to enhance operational efficiency and streamline the pickup and delivery process.
The Conference culminated in a celebration of excellence. Standout partners were recognized for their exceptional contributions over the past year. Joe Ebanks of Tampa was awarded Rookie of the Year for his outstanding growth and local community engagement. Seth Anton received acknowledgement from the Customer Service Team for exemplary communication in maintaining positive customer experiences. Additionally, Kevin Hoffmann (Long Island) and Andrew Sinetar (Jersey City) were honored for their seamless management of high-volume commercial accounts. These awards highlighted the dedication and high standards demonstrated by HappyNest partners in delivering top-notch service and five-star customer satisfaction.
Members of this year’s HappyNest Partner Advisory Board convened post-conference to review the event and establish strategic goals for the coming quarter and beyond.
HappyNest values the unwavering commitment of its partner network in providing industry-leading pickup and delivery laundry solutions to customers nationwide. The next-day, affordable, and eco-friendly pickup and delivery laundry service is now available in 38 states and Washington, D.C. To learn why HappyNest is the five-star choice for laundromat operators and for area service availability, go to https://partner.happynest.com/.
About HappyNest
HappyNest delivers convenient, affordable, eco-friendly, and efficient pickup and delivery laundry service coast to coast. Through its easy-to-use mobile app, customers can access customizable, next-day laundry care tailored to their needs. HappyNest is revitalizing laundromats by maximizing the efficiency of commercial-grade washers and dryers, which use up to 40% less energy than household appliances. HappyNest is the trusted choice for busy individuals and professionals in laundry-intensive businesses. Check availability in your area at www.happynest.com or text/call 855-335-9274. Follow us on LinkedIn.
