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Signing Up

How do I sign up?

Just click here to get started!

No location near you?

If we don't service your area yet, please provide your name and email during the sign up process to be placed on our waiting list. We will notify you when we begin servicing your area.

How does it work?

Once you sign up, you’ll be able to select the plan that works best for you. Crave routine? Then our “Weekly” plan is the one for you. Tell us when to come and we’ll be there every week. Prefer a bit more flexibility? We also offer “By Request” service so you can use us only when you need us. You can choose your detergent, softener, dryer sheets, bleach and color-safe bleach from our wide assortment of familiar brands. If you have any special instructions or requests, just let us know. Last step – enter your billing information and you’re on your way to a laundry-free life.

Do I need to do anything after I sign up?

The only things you need to do between now and Laundry Nirvana are:

  1. Make sure you have “Notifications” switched on in your account so you can receive reminders and alerts as per your preference.
  2. Leave your laundry out on the day of pickup. For your first laundering service, please use disposable or fabric bags marked with your name and “For HappyNest”. Please do not use hampers or boxes or any sort. Within a week or so of sign up, you will receive a big blue HappyNest laundry bag marked with your name, which holds 40-60lbs of laundry, for your future services!
  3. Your clothes will be returned to you the very next day. Put them in your closet(s) and forget about having to do laundry...ever again.
What is the turnaround-time?

Your perfectly washed and folded clothes will be returned to you the day after we pick them up.

* some providers offer Friday pick up with Monday drop off, please call Customer Service for any questions.
** orders over 75 pounds may take an additional day to complete 

Do you offer Dry Cleaning?

Here at HappyNest, we will handle any items that are machine washable. We do not offer Dry Cleaning.

Can I get texts as well as, or instead of, emails?

Absolutely. Just log into your account and adjust your notification settings.

Is there any contract or long-term commitment?

None whatsoever. You can cancel or suspend your account at any time.

Does HappyNest provide commercial laundry services?

Yes we do! HappyNest provides fast, reliable, and customized laundry services for hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps and more! Learn more here: https://www.happynest.com/commercial-laundry-services/.

Billing

How much does your service cost?

Pricing depends on your location. Sign up today and find out how much HappyNest costs in your neighborhood.

How will I be billed?

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text, just update that in your notification preferences.

How does my laundry get weighed?

Your laundry will be weighed before we wash it. All bulk items that are charged separately are removed prior to weighing.

Which credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express cards.

Why can't I schedule a pickup?

If you have an open invoice with HappyNest, you will be unable to schedule a pickup until the past-due amount is resolved completely. You can check your invoice status under "Billing" on your account.

Is there a minimum charge?

Minimum charges depend on the HappyNest location you are serviced by. Please reach out to Customer Service by emailing hello@happynest.com or texting/calling 855-335-9274.

How do I change my billing?

To update your credit card, log into your account, under "Billing" information select “update credit card information,” enter new credit card information.

How much was I billed?

The invoice for your most recent laundry pickup and delivery will be updated one day after your drop-off and the amount will be debited from your account within the next two days.

To view all your invoices and their status:

1. Log into your HappyNest account
2. Click on Invoices on the main menu to see a history of all your invoices to date.

You can also receive your invoice totals by Text. Simply make sure you’ve chosen that option under notification preferences.

Why Does HappyNest Pre-Authorize My Order?

As a HappyNest customer, before we begin washing your laundry, we will place a hold on your credit or debit card for the estimated total of your order. This pre-authorization is an estimate and will be based on the total weight of your laundry. The estimate will show on your bank statement as a pending charge. Once your HappyNest laundry is washed, dried, folded and ready to come home to you, we’ll bill your card for the final order total, thereby releasing the pending charge. Unless your order includes large items that are typically billed on a per-piece basis (comforters, pillows, etc.), your final invoice is usually within $10 of the pre-authorized amount.

What is a Credit or Debit Card Pre-Authorization?

Preauthorization is a way to test if your card is working when it is entered into your profile and our payment processor. This encompasses a few things: available funds, address match and whether the card is active. The process of credit and debit card preauthorization is as follows: A transaction is initiated once your laundry is weighed.

A pre-authorization (also “pre-auth” or “authorization hold”) is a temporary hold on your debit or credit card that typically lasts five days or less. Your bank makes that determination, not HappyNest, or until the post-authorization (or “settlement”) comes through. In the case of HappyNest, once your laundry is returned, the card is charged for the amount of our service, resulting in the void of the pre-authorization. An invoice is sent to you via the HappyNest application and your preferred method of notification for your tracking.

What happens if my Credit Card is declined?

When we pick up your items, we will weigh and pre-authorize your card. If the charge is not accepted, we reserve the right to hold off on processing your laundry until it is cleared. You will see notifications of this based on your preferences.

If your items are laundered, we reserve the right to hold your items until your invoice is paid. Once paid, we will drop off when we are next in your area, no more than 3 business days.

How do I cancel my service?

If you signed up for a pickup and need to cancel, please cancel before 4am in your account the morning of your pickup to avoid any missed pick up fees. To cancel same day, click "cancel this pickup" on your homepage, then confirm cancellation on the next screen. If the pickup is canceled after 4am same day, you may be subject to a missed pick up fee.

If you want to stop your weekly service, you can place your account on hold, we will not come by until you remove the hold!

Can my roommate and I share an account?

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will pay together and have to separate your laundry upon its return.

Do you have a referral program?

Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $25 credit and once they use the service you will receive a $25 credit on your account. Learn more about it here: www.happynest.com/referral-program

How do I redeem a promo/coupon code?

In order to add a coupon/promo code, you must do so during account creation. You will be prompted on the billing page to enter the code! If you have additional questions please reach out to customer service 855-335-9274 via phone or text or email to hello@happynest.com

Do you have gift cards?

Yes, however they are only available for purchase through Customer Service. To purchase a gift card, please contact Customer Service by emailing hello@happynest.com or texting/calling 855-335-9274.

What if I have large bedding items? Are they charged by the pound?

Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate.

Pickup/Delivery

How do I schedule my next laundry pickup?

If you are on the Weekly HappyNest plan, your next pickup will be automatically scheduled for the same day of the following week. If you need to make changes to your Weekly schedule or want to schedule a By-Request Pickup:

1. Log in to your HappyNest account (via the mobile app or desktop)
2. Choose the date for your laundry pickup
3. Click update
4. Confirm that your “Next Pickup” has been updated to the date you selected.

Any changes or requests made after 4:00 am on the day of pickup are subject to the flexibility of the HappyNest driver’s route for that day.

Should I enable text updates for my laundry pickup/delivery?

Isn't it easier to do everything on your phone?!

Here are some things you can do with your Text-notifications switched on:

1. Confirm or cancel your next HappyNest pickup by simply responding to a text.
2. Receive text updates on your driver's arrival on the day of pickup/drop-off.
3. Receive your invoice totals via text.

Log into your account and switch on Text Notifications for an added layer of convenience with HappyNest!

What do I put my laundry in?

For your first pick up, any type of plastic or fabric bag will do! Please do not use hampers or boxes.

You will receive a big blue HappyNest bag with your first drop off to use moving forward! It holds around 50 pounds. If an additional laundry bag is needed, please call or text HappyNest Customer Service at 855-335-9274.

I need more than one laundry bag, how do I get another?

If you need extra blue laundry bags, please email hello@happynest.com and let them know how many you need.

Is there a limit to how much I can send in to be washed?

No! You can send all your laundry in at one time. Please note orders over 75 pounds make take an additional day to process.

When is the latest I could schedule a pickup?

Please schedule your pickup by 4:00 AM Eastern Time the day of your pickup. This allows enough time for HappyNest drivers to plan their routes for the day.

Is there a way that HappyNest could remind me to leave my laundry out for pickup?

Sure. You can choose to receive reminders by email, text, or both the day before your pickup is scheduled.

Curious about the status of your laundry?

Just log into your account through the HappyNest website or app to find out when you can expect our driver to arrive, if your clothes have been picked up or returned – and at what time – and even if they’re waiting to be washed, in the wash, or folded, packaged and ready to come home.

Where is my driver?

Our Drivers start their days as early as 7am and continue through the evening. When we start our route, you will receive notification with estimated arrival times according to your set notification preferences!

I forgot to leave my laundry out on my scheduled pickup day. What should I do?

HappyNest has incorporated email and text reminder tools in its software to help you remember your laundry pickup day. However, if you do forget to leave your laundry out, we will charge a missed pickup fee to cover the cost of a driver going to your home or business. Missed pickup fees depend on the HappyNest location you are serviced by.

To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 4 am ET the day of your scheduled pickup. Any cancellations after 4am ET are subject to Missed Pickup fees.

Could you pick up and deliver to my place of work?

Absolutely. We can pick up and drop off your clothes at any address in our service area. We will do our best to accommodate specific time frames, but cannot make any guarantees. Please leave any relevant business information in your pickup/drop off instructions in your account.

It's raining outside and I'm afraid my clean laundry will get wet. What should I do?

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry, however, we cannot be responsible for laundry that is damaged by the weather after it’s dropped off at your home. Please review our Terms of Service for more details.

Where is laundry left for pickup/drop-off?

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. Please be sure to include the location to pickup and drop off your laundry in your pickup/drop off instructions in your account.

We also keep an eye on the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

Can I put my pickups on hold while I'm on vacation or out of town?

If you’re going to be away, just log in to your account and place your account on “Vacation Stop” until you return. Please be sure to remove this hold and schedule your pickup at least a day before you need us to arrive!

If there's severe weather and the roads are unsafe will my laundry be returned on time?

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to do so for our drivers. We will keep you updated on any delivery changes via phone, email, or text.

I received a bag of laundry that is not mine, what do I do?

If you have received items that are not yours, please email hello@happynest.com, text, or call the HappyNest Customer Service team at 855-335-9274. We thank you in advance!

How can I tip my HappyNest Driver?

Our HappyNest drivers work very hard to ensure your laundry is picked up and delivered safely and conveniently back to you. We’ve heard from many satisfied HappyNesters that they appreciate the service and would like to tip the driver. If you’d like to leave them a tip after your HappyNest laundry delivery, make sure that the option for the “Popup” is selected in your account.

Each time your driver drops off your laundry you’ll receive a reminder to leave a tip - up to $25. The driver will receive the gratuity that same day.

Please know that you are not required to leave a tip. It is at your sole discretion.

Are you closed on Federal Holidays?

We are closed on the following Federal Holidays:

New Year’s Day – January 1
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – First Monday in September
Thanksgiving Day – Fourth Thursday in November
Christmas Day – December 25



Laundry

Who is doing my laundry

We employ W2 professional staff who complete your laundry in our professional facilities. Laundry is not done by gig workers in their private residences. 

Can I choose my dryer temperature?

Yes! You can select low, medium or high when you set up your preferences. These can also be changed and updated anytime in your account.

Can I choose what water temperature I want for washing?

Yes! You can select cold, warm or hot when you set up your preferences. These can also be changed and updated anytime in your account.

Can I choose if my items are folded or hung?

Yes! When you set up your preferences this will be a selection that you choose for your shirts, & pants. These can also be changed and updated anytime in your account.

Please note, we are currently experiencing stock issues due to the national shortage of metal. Some facilities may charge up to $1 per hanger used.

We welcome you to send your own hangers with your laundry, marked clearly with your name, or send back any wire hangers to be recycled.

What detergents, softeners, dryer sheets and bleaches does HappyNest offer?
  • Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation
  • Softeners: Downy, White Vinegar
  • Dryer Sheets: Bounce
  • Bleaches: Clorox, Oxi-Clean
What steps do you take to accommodate customers with allergies?
Please be advised, if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this please contact us prior to scheduling a pick-up.
How often can I change or update my laundry profile?

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them. Please note any changes should be made 24hrs before your scheduled pick up.

Can I add special instructions for my laundry?

We check your personal laundry profile for any changes each time we process your laundry.

To add or make changes to your special instructions:

  1. Log into your HappyNest account
  2. Under “Home” you’ll see the space to include/edit your instructions

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions. Please be sure to update any instructions 24hrs before your scheduled pick up.

I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?

We suggest adding a hook to a wall or fence, or adding an over-the-door hook to your front door to hang items. If no hook is available, we will use our best judgment to keep your clothing safe.

Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines!

What happens if you lose/damage some garments?

HappyNest enjoys a 4.6 out of 5-star rating from 1000s of customers like you. We strive to provide high-quality care and we work hard to keep up with those standards. If we lose or damage an article, please notify customer service within 24 hours of the laundry being returned to you.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home.

Please review our Terms of Service and Protection Policy for more details.

Can I send in laundry items with mold?

The Aspergillus species of mold on clothes can easily be inhaled by people and has been known to cause respiratory problems, like coughing, sneezing, wheezing, and even fever. Accordingly, HappyNest will refuse to launder items covered in mold and will return the items, unwashed.

Does HappyNest wash, dry, and fold bedding?

Yes, we do!

Do you launder items that are soiled?

HappyNest reserves the right to refuse service of items soiled with bodily fluids, chemicals, or garbage. If we are unable to launder, items will be returned unwashed. In the event that we can launder, laundry is subject to a sanitation fee.

Do you treat stains?

Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Do you launder coats?

Yes, any machine washable coats may be sent in with your regular laundry.

Can I send in my shoes to be washed?

Any machine washable shoes may be sent in.

Can I send my undergarments in to be washed?

Yes, you may send all clothing that is machine washable.

We have a business that offers towels to our guests, can we send just towels in?

Yes! We launder towels for both residential and commercial pickups.

Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines.

Please click here: https://www.happynest.com/mitigation/ to learn more about how we care for you and your clothes during the COVID-19 pandemic.

If you’re having trouble searching for an answer to your question, please don’t hesitate to contact us by phone or text to 855-335-9274 or by email to hello@happynest.com.