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Signing Up

How do I sign up?

Just click here to get started!

No location near you?

Submit your zip code here to be placed on our waiting list.

How does it work?

Once you enter your ZIP Code, you’ll be able to select the plan that works best for you. Crave routine? Then our “Weekly” plan is the one for you. Tell us when to come and we’ll be there every week. Prefer a bit more flexibility? We also offer “By Request” service so you can use us only when you need us. You can choose your detergent, softener, dryer sheets, bleach and color-safe bleach from our wide assortment of familiar brands. If you have any special instructions or requests, just let us know. Last step – enter your billing information and you’re on your way to a laundry-free life.

Do I need to do anything after I sign up?

The only things you need to do between now and Laundry Nirvana are:

1. Make sure you have “Notifications” switched on in your account so you can receive reminders and alerts as per your preference.

2. Leave your laundry out on the day of pickup. A Welcome Kit will be mailed to your residence. Enclosed in the kit is a blue laundry bag with a simple instruction guide. All you have to do is fill the bag and enjoy your newfound free time! 

In case you don't receive your Welcome Kit before the day of pickup, you can leave your laundry out in any bag (yes, trash bags work too). Simply mark or tag the bag as “For HappyNest” so we can identify it.

3. Your clothes will be returned to you the very next day. Put them in your closet(s) and forget about having to do laundry...ever again.

What's in the Welcome Kit?

Our Welcome Kit consists of one big, blue HappyNest branded laundry bag, big enough for 40 pounds of your washable items, and a welcome card with get started instructions. If an additional laundry bag is needed, please call or text HappyNest customer service at 855-335-9274.

What is the turnaround-time?

Your perfectly washed and folded clothes will be returned to you the day after we pick them up.

Can I get texts as well as, or instead of, emails?

Absolutely. Just log into your account and adjust your notification settings.

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Is there any contract or long-term commitment?

None whatsoever. You can cancel or suspend your account at any time.

Billing

How much does your service cost?

Pricing depends on your location. Enter your ZIP Code to find out how much HappyNest costs in your neighborhood.

How will I be billed?

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

Which credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express cards.

Why can't I schedule a pickup?

While there are no pickup or delivery fees associated with our laundry service, if you have an open invoice with HappyNest, you will be unable to schedule a pickup until the past-due amount is resolved completely.   

Is there a minimum charge?

Minimum charges depend on the HappyNest location you are serviced by. Please visit our location pages to learn more: www.happynest.com/locations

How do I change my billing?

To update your credit card, log into your account, under billing information select “update credit card information,” enter new credit card information.

How much was I billed?

The invoice for your most recent laundry pickup and delivery will be updated one day after your drop-off and the amount will be debited from your account within the next two days.

To view all your invoices and their status:

1. Log into your HappyNest account
2. Click on Invoices on the main menu to see a history of all your invoices to date.

You can also receive your invoice totals by Text. Simply make sure you’ve chosen that option under notification preferences.

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Why Does HappyNest Pre-Authorize My Order?

As a HappyNest customer, before we begin washing your laundry, we will place a hold on your credit or debit card for the estimated total of your order. This pre-authorization is an estimate and will be based on the total weight of your laundry. The estimate will show on your bank statement as a pending charge. Once your HappyNest laundry is washed, dried, folded and ready to come home to you, we’ll bill your card for the final order total, thereby releasing the pending charge. Unless your order includes large items that are typically billed on a per-piece basis (comforters, pillows, etc.), your final invoice will usually be less than the pre-authorized amount.

What is a Credit or Debit Card Pre-Authorization?

Preauthorization is a way to test if your card “works” when it is entered into your profile and auth.net. This encompasses a few things: available funds, address match and whether the card is active. The process of credit and debit card preauthorization is as follows: A transaction is initiated once your laundry is weighed.

A pre-authorization (also “pre-auth” or “authorization hold”) is a temporary hold on your debit or credit card that typically lasts five days or less. Your bank makes that determination, not HappyNest, or until the post-authorization (or “settlement”) comes through. In the case of HappyNest, once your laundry is returned, the card is charged for the amount of our service. An invoice is sent to you via the HappyNest application for your tracking.

Can You Give Me Another Example?

Another example can be explained with a typical restaurant transaction. If an individual chooses to spend $12 for a meal, the server does not know how much of a tip may be applied. The restaurant’s credit card terminal is typically set to authorize a larger amount than the cost of the meal, such as 20%. However, the transaction will settle for the actual total including the actual tip written on the receipt.

If you have any questions, please chat with our Customer Service team using the pop-up chat box on our www.happynest.com website.

How do I cancel my service?

If you signed up for a pickup and need to cancel please cancel before 6am in your account the morning of your pickup, if it is after 6 am please contact customer service. If you want to stop your weekly service, you can place your account on hold, we will not come by until you remove the hold.

Can my roommate and I share an account?

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will have to separate your laundry upon its return.

Do you have a referral program?

Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $25 credit and once they use the service you will receive a $25 credit on your account.

How do I redeem a promo/coupon code?

In order to add a coupon/promo code, it must be your first pickup, you will be prompted on the billing page to enter the code. If you have additional questions please reach out to customer service 855-335-9274.

Do you have gift cards?

Yes, however they are only available for purchase through Customer Service. To purchase a gift card, please contact Customer Service by emailing hello@happynest.com or calling 855-335-9274.

What if I have large bedding items? Are they charged by the pound?

Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate. To check bedding prices, enter your ZIP Code.

Pickup/Delivery

How do I schedule my next laundry pickup?

If you are on the Weekly HappyNest plan, your next pickup will be automatically scheduled for the same day of the following week. If you need to make changes to your Weekly schedule or want to schedule a By-Request Pickup:

1. Log in to your HappyNest account (via the mobile app or desktop)
2. Choose the date for your laundry pickup
3. Click update
4. Confirm that your “Next Pickup” has been updated to the date you selected.

Any changes or requests made after 4:00 am on the day of pickup are subject to the flexibility of the HappyNest driver’s route for that day.

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Should I enable text updates for my laundry pickup/delivery?

Isn't it easier to do everything on your phone?!

Here are some things you can do with your Text-notifications switched on:

1. Confirm or cancel your next HappyNest pickup by simply responding to a text.

2. Receive text updates on your driver's arrival on the day of pickup/drop-off.

3. Receive your invoice totals via text.

Log into your account and switch on Text Notifications for an added layer of convenience with HappyNest!

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What do I put my laundry in?

HappyNest will send you a blue laundry bag in your welcome kit, if your first pickup is before you receive your welcome kit, place your laundry in a bag that is marked for HappyNest.

I need more than one laundry bag, how do I get another?

If you need extra blue laundry bags, please email hello@happynest.com and let them know how many you need.

Is there a limit to how much I can send in to be washed?

No! You can send all your laundry in at one time.

I missed my pickup day. Is there a missed pickup fee?

We’ve put in place email and text reminder tools to help you remember to put your HappyNest laundry out for pickup. However, if you do forget to leave your laundry out, we will charge a missed pickup fee to cover the cost of a driver going to your location. Missed pickup fees depend on the HappyNest location you are serviced by. Please visit our location pages to learn more.

When is the latest I could schedule a pickup?

Please schedule your pickup by 4:00 AM Eastern Time the day of your pickup. This allows enough time for HappyNest drivers to plan their routes for the day.

Is there a way that HappyNest could remind me to leave my laundry out for pickup?

Sure. You can choose to receive reminders by email, text, or both the day before your pickup is scheduled.

Curious about the status of your laundry?

Just log into your account through the HappyNest website or app to find out when you can expect our driver to arrive, if your clothes have been picked up or returned – and at what time – and even if they’re waiting to be washed, in the wash, or folded, packaged and ready to come home.

Where is my driver?

“The driver came earlier than my time window and I had not put my laundry out!”
“I’ve left my laundry out and it has not yet been picked up”
“Are you still picking up my laundry today?”

What’s happening behind the scenes:

Our drivers do their best to stick to the time windows they share with you before they hit the road. However, sometimes they encounter situations such as traffic, last-minute cancellations, or additions to their routes which could cause a deviation from the time window given to you.

We understand this is inconvenient for you. The uncertainty about “when” your laundry will be picked up or dropped off is stressful for you and for HappyNest!

What we’re doing about it:

HappyNest will be releasing a software update to provide real-time information on where your driver is on their route. Think “Uber”-like updates for your laundry pickup and delivery!

What you can do in the meanwhile:

Please update the pickup/delivery instructions on your account to address any concerns you might have about pickup/delivery timing.

I forgot to leave my laundry out on my scheduled pickup day. What should I do?

HappyNest has incorporated email and text reminder tools in its software to help you remember your laundry pickup day. However, if you do forget to leave your laundry out, we will charge a missed pickup fee to cover the cost of a driver going to your home or business. Missed pickup fees depend on the HappyNest location you are serviced by.

To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 4 am ET the day of your scheduled pickup.

Could you pick up and deliver to my place of work?

Absolutely. We can pick up and drop off your clothes at any address in our service area.

It's raining outside and I'm afraid my clean laundry will get wet. What should I do?

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is damaged by the weather after it’s dropped off at your home. Please review our Terms of Service for more details. (Link to Terms of Service.)

Where is laundry left for pickup/drop-off?

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

Can I put my pickups on hold while I'm on vacation or out of town?

If you’re going to be away, just log in to your account and place your account on “Vacation Hold” until you return.

If there's severe weather and the roads are unsafe will my laundry be returned on time?

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to do so for our drivers. We will keep you updated on any delivery changes via phone, email, or text.

I received a bag of laundry that is not mine, what do I do?

If you have received items that are not yours, please email hello@happynest.com, text, or call the HappyNest Customer Service team at 855-335-9274. 

Thank you.

How can I tip my HappyNest Driver?

Our HappyNest drivers work very hard to ensure your laundry is picked up and delivered safely and conveniently back to you.

We’ve heard from many satisfied HappyNesters that they appreciate the service and would like to tip the driver. If you’d like to leave them a tip after your HappyNest laundry delivery, make sure that the option for the “Popup” is selected in your account.

Each time your driver drops off your laundry you’ll receive a reminder to leave a tip - up to five dollars. The driver will receive the gratuity that same day.

Enable Tips Popup

Please know that you are not required to leave a tip. It is at your sole discretion.

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Laundry Instructions

Can I choose my dryer temperature?

Yes! You can select low, medium or high when you set up your preferences. These can also be changed and updated anytime in your account.

Can I choose what water temperature I want for washing?

Yes! You can select cold, warm or hot when you set up your preferences. These can also be changed and updated anytime in your account.

Can I choose if my items are folded or hung?

Yes! When you set up your preferences this will be a selection that choose for your shirts, & pants. These can also be changed and updated anytime in your account.

What detergents, softeners, dryer sheets and bleaches does HappyNest offer?
  • Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation
  • Softeners: Downy, White Vinegar
  • Dryer Sheets: Bounce
  • Bleaches: Clorox, Oxi-Clean
What steps do you take to accommodate customers with allergies?
Please be advised, if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this please contact us prior to scheduling a pick-up.
How often can I change or update my laundry profile?

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

Can I add special instructions for my laundry?

We check your personal laundry profile for any changes each time we process your laundry.

To add or make changes to your special instructions:
1. Log into your HappyNest account
2. Under “Home” you’ll see the space to include/edit your instructions

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I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?

If there is not a hook available for the driver to hang your laundry on we will provide one for you.

I'm really particular about how I like my laundry done. Can I make special requests?

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Do you treat stains?

Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Do you launder coats?

Yes, any machine washable coats may be sent in with your regular laundry.

Can I send in my shoes to be washed?

Any machine washable shoes may be sent in.

Can I send my undergarments in to be washed?

Yes, you may send all clothing that is machine washable.

Misc.

What safety measures are you taking during COVID-19?

Please click here to learn more about how we care of you and your clothes.

Are you closed on Federal Holidays?

We are closed on the following Federal Holidays:

  • New Year’s Day – January 1
  • Memorial Day – Last Monday in May
  • Independence Day – July 4
  • Labor Day – First Monday in September
  • Thanksgiving Day – Fourth Thursday in November
  • Christmas Day – December 25
Do you offer Dry Cleaning?

We only offer Dry Cleaning in select locations. Please contact us to learn more.

Does HappyNest provide commercial laundry services?

Yes we do! HappyNest provides fast, reliable, and customized laundry services for hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps and more! Learn more here

We have a business that offers towels to our guests, can we send just towels in?

Yes! we launder towels for both residential and commercial pickups.

Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines.

How does my laundry get weighed?

Your laundry will be weighed before we wash it. All bulk items that are charged separately are removed prior to weighing.

Does HappyNest wash, dry, and fold bedding?

Yes, we do!

What happens if you lose/damage some garments?

HappyNest enjoys a 4.6 out of 5-star rating from 1000s of customers like you. We strive to provide high-quality care and we work hard to keep up with those standards. If we lose or damage an article, please notify customer service within 24 hours of the laundry being returned to you.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review our terms of service for more details.

Review Terms of Service

Can I send in laundry items with mold?

The Aspergillus species of mold on clothes can easily be inhaled by people and has been known to cause respiratory problems, like coughing, sneezing, wheezing, and even fever. Accordingly, HappyNest will refuse to launder items covered in mold and will return the items, unwashed.

Do you need help answering a question?

If you’re having trouble searching for an answer to your question, please don’t hesitate to contact us by phone 855-335-9274 or by email hello@happynest.com.