FAQs

Signing Up

How do I sign up?

Just click here to get started!

No location near you?

Submit your zip code here to be placed on our waiting list.

How does it work?

Once you enter your ZIP Code, you’ll be able to select the plan that works best for you. Crave routine? Then our “Weekly” plan is the one for you. Tell us when to come and we’ll be there every week. Prefer a bit more flexibility? We also offer “By Request” service so you can use us only when you need us. You can choose your detergent, softener, dryer sheets, bleach and color-safe bleach from our wide assortment of familiar brands. If you have any special instructions or requests, just let us know. Last step – enter your billing information and you’re on your way to a laundry-free life.

What's in the Welcome Kit?

Our Welcome Kit consists of one blue laundry bag and a welcome card with getting started instructions. If a special attention bag is needed, please call customer service at 855-335-9274.

What is the turnaround-time?

Your perfectly washed and folded clothes will be returned to you the day after we pick them up.

Can I get texts as well as, or instead of, emails?

Absolutely. Just log into your account and adjust your notification settings.

Is there any contract or long-term commitment?

None whatsoever. You can cancel or suspend your account at any time.

Billing

How much does your service cost?

Pricing depends on your location. Enter your ZIP Code to find out how much HappyNest costs in your neighborhood.

How will I be billed?

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

Which credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express cards.

Is there a delivery charge?

There are no pickup or delivery fees.

Is there a minimum charge?

Minimum charges depend on the HappyNest location you are serviced by. Please visit our location pages to learn more: www.happynest.com/locations

Can my roommate and I share an account?

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will have to separate your laundry upon its return.

How do I change my billing?

To update your credit card, log into your account, under billing information select “update credit card information,” enter new credit card information.

What if I have large bedding items? Are they charged by the pound?

Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate. To check bedding prices, enter your ZIP Code.

Pickup/Delivery

What do I put my laundry in?

HappyNest will send you a blue laundry bag in your welcome kit, if your first pickup is before you receive your welcome kit, place your laundry in a bag that is marked for HappyNest.

I missed my pick up day. Is there a missed pickup fee?

We’ve put in place email and text reminder tools to help your remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed pickup fee to cover driver costs. Missed pickup fees depend on the HappyNest location you are serviced by. Please visit our location pages to learn more.

When is the latest I could schedule a pick up?

We prefer you schedule your pickup by 4:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.

Is there any way that HappyNest could remind me to leave my laundry out for pickup?

Sure. You can choose to receive reminders by email, text or both the day before your pickup.

Curious about the status of your laundry?

Just log into your account through the HappyNest website or app to find out when you can expect our driver to arrive, if your clothes have been picked up or returned – and at what time – and even if they’re waiting to be washed, in the wash, or folded, packaged and ready to come home.

I forgot to leave my laundry out on pick up day. What should I do?

Contact Customer Service by calling (855) 335-9274 or emailing hello@happynest.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.

Could you pick up and deliver to my place of work?

Absolutely. We can pick up and drop off your clothes at any address in our service area.

It's raining outside and I'm afraid my clean laundry will get wet. What should I do?

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is damaged by the weather after it’s dropped off at your home. Please review our Terms of Service for more details. (Link to Terms of Service.)

Where is laundry left for pickup/drop-off?

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

Can I put my pickups on hold while I'm on vacation or out of town?

If you’re going to be away, just log in to your account and place your account on “Vacation Hold” until you return.

If there's severe weather and the roads are unsafe will my laundry be returned on time?

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.

Laundry Instructions

What detergents, softeners, dryer sheets and bleaches does HappyNest offer?

  • Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation
  • Softeners: Downy, White Vinegar
  • Dryer Sheets: Bounce
  • Bleaches: Clorox, Oxi-Clean

How often can I change or update my laundry profile?

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?

If there is not a hook available for the driver to hang your laundry on we will provide one for you.

What happens if I have special instructions one week?

Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.

I'm really particular about how I like my laundry done. Can I make special requests?

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Do you treat stains?

Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Misc.

What safety measures are you taking during COVID-19?

Please click here to learn more about how we care of you and your clothes.

Are you closed on Federal Holidays?

We are closed on the following Federal Holidays:

  • New Year’s Day – January 1
  • Memorial Day – Last Monday in May
  • Independence Day – July 4
  • Labor Day – First Monday in September
  • Thanksgiving Day – Fourth Thursday in November
  • Christmas Day – December 25

Do you offer Dry Cleaning?

We only offer Dry Cleaning in select locations. Please contact us to learn more.

Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines.

Does HappyNest wash, dry, and fold bedding?

Yes, we do!

What happens if you lose/damage some garments?

While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

Does HappyNest do tailoring?

We do not.

Do you need help answering a question?

If you’re having trouble searching for an answer to your question, please don’t hesitate to contact us by phone 855-335-9274 or by email hello@happynest.com.