First Order Guide

We promise to do your laundry exactly the way you want it done. We suggest you take a minute and review your detergent, softener, dryer, bleach, and folding preferences. Any additional concerns? Let us know in the “Additional Laundry Instructions”.

We understand that communication is critical, that’s why we provide you with frequent reminders and updates. You can decide what type of notifications you would like to receive and by what methods - email, text, or push. To receive text notifications, you’ll need to give us permission. To do so, just log into your account, go to “Notifications” and toggle the text options to “on”.

Without stepping onto a scale with your bag of laundry and then subtracting your own weight, figuring out how much your laundry weighs can be tricky. We can tell you that a 13 gallon kitchen bag holds about 15 pounds of laundry - or one to two loads - but first time users often underestimate. We suggest you start small and get a feel for how great the service is and a sense of what it will cost you. We’re confident you’ll see the value but we want to make sure your first impression is a positive one. We can tell you that customers who use us regularly, generally spend about $50 per week.

If you have stained clothing, please place it in a separate “Special Attention” bag and include a note or update your account’s “Additional Laundry Instructions” so we’ll know to give it some extra attention. And if you can, pretreat the stain as that gives us the best chance of getting it out.