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HappyNest Adds Manager to Customer Experience Team


Alexandria Messom joins HappyNest laundry pickup and delivery company as Manager, Customer Success  

EAST GREENWICH, R.I. — May 19, 2021 – HappyNest, the tech-enabled laundry pickup and delivery service, has named Alexandria Messom as Manager, Customer Success. Alexandria was previously Team Lead, Customer Onboarding at custom sports apparel provider, SquadLocker. HappyNest has been bolstering its customer success team to provide the best customer service in the industry, hiring Kyle Ricci, Director of Customer Experience, in January.

“Our customers’ happiness is of utmost importance as they trust HappyNest with the care of their personal laundry and rely on us to get it done accurately and quickly,” said Kyle Ricci. “As part of our focused efforts to provide the best customer service in the industry, we are thrilled to welcome Alexandria who is a seasoned customer service professional with years of experience implementing strategy, improving processes, and managing staff.”  

Alexandria was Senior Customer Service Representative at online print and design company, Moo for three years. She was also in member services for National DCP, the $2 billion purchasing cooperative serving the franchisees of Dunkin’ Donuts.

HappyNest works with laundromat partners who have customer service as a top priority. Laundry is picked up at the customer’s front door, washed, dried, folded, and returned the next day. Laundry is not combined with other customers, and local laundry specialists take special care with stains, delicates, and other special instructions. The HappyNest app makes automatic scheduling, payment, and providing any requests fast and easy from your mobile phone.

“HappyNest pickup and delivery laundry service is expanding quickly throughout the U.S. so this is an exciting time to be joining the company,” said Alexandria Messom. “I look forward to supporting customers using our services as well as helping our valuable and growing list of laundromat partners to succeed.”

HappyNest has a Net Promoter Score (NPS) of 73 and a 4.7 rating with 246 reviews on LoyaltyLoop, including:

  • “I use your service for my 90-year-old mother who lives alone and is fiercely independent. Without your service, we would have had to move her...She views the freshly laundered items as a gift each week. She's so happy. Thank you. Also, your drivers are awesome and very polite and helpful.” – Gladys G.
  • “Laundry service is excellent…comes back clean and folded nicely the very next day.” – Ethan A.
  • “I have had other laundry services and HappyNest is by far and away the most professional and best laundry service I have ever had.” – Cindy S.
  • Excellent service. Emails provide reminders, pick up, and drop off times. Laundry is sparkling clean. Phone staff is extremely helpful. – Rose M.
  • “We love your service. Saves us from lugging our laundry up and down the stairs…and you offer a great value for what we get. Our clothes are always so nicely folded and smell great! We really appreciate having your service available in our area, and we love that your service is affordable.” – Steven P.

Individuals and businesses interested in offloading their laundry can check availability and pricing at https://app.happynest.com/sb/signup/.

About HappyNest

HappyNest is a convenient, cost-effective, eco-friendly, and fast pickup and delivery laundry service sweeping the U.S. The company’s mobile app links consumers to reputable area laundromats for on-demand, customizable, next-day service. With the decline in the laundry services market due to the economic slowdown, HappyNest is giving new life to laundromat owners and their highly efficient washers and dryers that use 40% less energy than household appliances that would otherwise sit idle. HappyNest is a no brainer for individuals who would rather spend time otherwise and for busy employees working in laundry-heavy businesses. Check availability in your area at www.happynest.com or call 855-335-9274. Follow on LinkedIn