# HappyNest > HappyNest is a nationwide laundry pickup and delivery service operating across 43 U.S. states and Washington D.C. Customers schedule pickups through the website or mobile app; laundry is collected, washed, dried, and folded at a professional facility, then returned the next day. Service is per-bag or per-pound, contract-free, and handled by W2 employees — not gig workers. HappyNest operates as a partner/operator network (not a franchise), with 130+ local laundromat partners serving 81,000+ customers nationwide. ## How It Works Source: https://www.happynest.com/how-it-works HappyNest operates on a four-step process: 1. Sign Up Create an account at happynest.com or via the iOS/Android app at no cost. There are no upfront fees or contracts, and your card will not be charged until laundry is picked up. 2. Customize Preferences Select your pickup day, preferred detergent and softener, folding preferences, water temperature, dryer temperature, and any special instructions. All preferences can be updated anytime, but changes should be made at least 24 hours before a scheduled pickup. 3. Leave Out for Pickup The app sends reminders the day before pickup and notifies customers when drivers are en route. For the first order, place laundry in a standard 13-gallon kitchen bag labeled with your name. After the second dropoff, HappyNest mails two reusable navy bags (22" x 28", ~2 loads capacity each). 4. Receive Next Day Clean, folded laundry is delivered the following day. Customers receive real-time notifications throughout the process. Most customers leave laundry on a front or back porch, in a garage, or with a building manager. ## What Is Laundry Service Source: https://www.happynest.com/what-is-laundry-service ## The Process A laundry service picks up your clothes and linens, washes, dries, and folds them and conveniently delivers them back to you. Most modern services collect your clothes from your door and return them clean and folded on a set schedule, usually between 1-3 days. Some laundry services rely on gig works or peer-to-peer handoffs. With this model, you never know what to expect. With HappyNest every order goes through a dedicated professional facility, handled by a trained local team that knows your preferences and shows up the same way, every time. ## Pricing HappyNest uses per-bag pricing — a flat rate per bag rather than per pound — so customers know their cost before pickup and you're not charged more for items that might weigh more. Pricing varies by region; exact rates shown during signup. No contracts, no minimums. A standard bag is 22" x 28" and holds approximately two loads of laundry. ## Locations Not every service is available nationwide. HappyNest operates across the country, with professional facilities and trained local teams in every market. ## Wash, Dry & Fold Service Source: https://www.happynest.com/wash-dry-fold/ HappyNest provides full-service wash, dry, and fold laundry with free pickup and delivery included. The service is available as weekly recurring or on-demand. ## Customization options: - Detergent: Tide, Gain, Cheer, All Free & Clear, Seventh Generation - Fabric softener: Downy or White Vinegar - Dryer sheets: Bounce - Bleach: Clorox or OxiClean - Water temperature: cold, warm, or hot - Dryer temperature: low, medium, or high - Folding vs. hanging (selectable per item type: shirts, pants) - Hang/line drying available at most facilities (items may return slightly damp) - Special instructions field available in account settings ## Eco-friendly options: High-efficiency machines use up to 40% less energy than household models. Natural, biodegradable laundry products are available. Reusable bags are provided. ## Pricing Source: https://www.happynest.com/pricing ##Residential per-bag pricing:## - Standard markets: $32.95/bag - Denver & New York City: $34.95/bag - West Coast: $37.95/bag - Jacksonville, FL: $39.95/bag Bags hold approximately two full laundry loads. Oversized or overfilled bags that cannot be cinched may incur additional charges. A $7.99 bag closure fee applies if a bag cannot be cinched tight. Commercial per-pound pricing: - Average ~$1.80/lb - Designed for accounts with 50–100+ lbs of laundry per week - Billing based on clean, dry weight No contracts, subscriptions, or upfront fees. Card is pre-authorized before washing begins but not charged until service is complete. ## Gift cards: Available at happynest.com. Confirm service availability in the recipient's ZIP code before purchase. ## Referral program: Earn $25 credit when a referred friend completes their first service using your referral code. ## Service Area Source: https://www.happynest.com/locations HappyNest serves 43 U.S. states and Washington D.C., with ongoing expansion. States served include: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington D.C. State and city-level pages are available at https://www.happynest.com/locations. ## Commercial Laundry Services Source: https://www.happynest.com/commercial-laundry-services/ HappyNest serves 1,500+ businesses of all sizes. Commercial customers receive the same next-day pickup and delivery service as residential customers, with additional features suited to business operations. Industries served: - Multi-unit housing and property management - Short-term rentals (Airbnb, VRBO) - Boutique hotels and universities - Fitness centers and wellness facilities (yoga studios, gyms, spas) - Medical offices, dental practices - Salons and massage therapy - Cafes and event venues Commercial-specific features: - Real-time dashboard for managing preferences and tracking orders across locations - Automated billing and invoice management - Real-time notifications for pickups and deliveries - No contracts or long-term commitments - Flexible scheduling based on business volume ## Pricing: - Per-bag ($32.95–$37.95 depending on region): recommended for accounts under 50 lbs/week (small offices, spas, fitness studios) - Per-pound (~$1.80/lb): recommended for 50–100+ lbs/week (multi-location businesses, property managers) Both plans include full dashboard access and identical core services. ## Partner Program Source: https://partner.happynest.com/ HappyNest is a partner/operator network — not a franchise. The program is designed for laundromat owners who want to add a pickup and delivery revenue stream without building the customer acquisition and technology infrastructure themselves. Division of responsibilities: - HappyNest provides: customer acquisition, marketing, branding, technology platform, customer service (7 days/week), and commercial sales - Partners provide: laundry processing, pickup and delivery in their service territory, branded vehicles Support included: - National marketing campaigns with regional and local targeting - Branded van wraps and marketing materials - Operations and technology platform - Dedicated partner success manager - Bulk supply purchasing discounts - Access to commercial account sales team Network size: 130+ partners across six regions serving 81,000+ customers. Ideal partner profile:** Laundromat operators with a partnership mindset, ability to scale, commitment to consistent quality, and willingness to serve commercial accounts. Inquiries: https://partner.happynest.com/ ## Frequently Asked Questions Source: https://www.happynest.com/faqs/ ### Account & Getting Started How do I sign up? Visit happynest.com or download the iOS/Android app. Account creation is free with no contracts or upfront fees. How does the service work? Select a plan (Weekly or By Request), choose detergent and preferences, add billing info, and schedule your first pickup. Do you require a credit/debit card? Yes, a valid card is required at signup. Your card will not be charged until laundry is picked up. Is there a contract? No. You can cancel or suspend your account at any time. Do you offer dry cleaning? No. HappyNest handles machine-washable items only. Will my clothes mix with others? No. Each customer's laundry is washed and dried individually in separate machines. ### Billing How much does service cost? Pricing is per-bag and varies by location. Exact pricing is shown during signup. How will I be billed? By credit or debit card. A detailed invoice is emailed after each billing. Which credit cards are accepted? Visa, MasterCard, Discover, and American Express. Why is my card pre-authorized? Before washing begins, a hold is placed on your card for the estimated total to verify funds and card validity. The hold typically lasts up to five days. What if my card is declined? Your laundry may be held until payment clears. How do I cancel service? Cancel before 6:00 AM ET on the morning of your pickup to avoid a missed pickup fee. You can cancel anytime through your account. Can roommates share an account? Yes, but individual accounts are recommended for convenience. How do I redeem promo codes? Enter codes on the billing page during signup, or use the Credits tab under your profile for post-signup promotions. ### Per-Bag Pricing How does per-bag pricing work? Fill your bag with laundry and pay a flat rate per bag. Rates vary by location. How do I get the navy HappyNest bags? Two reusable navy bags (22" x 28") are mailed after your second dropoff. What bags should I use for the first pickup? A standard 13-gallon kitchen bag. How are bedding and bulk items charged? Same flat bag rate — no separate bulk charges. What is a bag closure fee? A $7.99 fee applies if a bag is overfilled and cannot be cinched closed. ### Pickup & Delivery How do I schedule a pickup? Log in, select your desired date, and confirm. Must be done by 6:00 AM ET the day of pickup. What time should I leave laundry out? Drivers start as early as 7 AM and may continue into the evening. Leave laundry out before 7 AM to be safe. What if I forget to leave laundry out? A missed pickup fee applies. Cancel by 6:00 AM ET to avoid the charge. Can you pick up at my workplace? Yes. Pickup and delivery can be arranged at any address within the service area. What if weather is bad? Laundry is double-bagged to protect from the elements. In severe weather, delivery may be delayed until safe, with status updates provided. Where should I leave my laundry? Most customers use a front or back porch, garage, or leave with a building manager. Can I pause service for vacation? Yes. Set your account to "Vacation Stop" and reactivate when you return. Are you closed on holidays? Yes. Closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Do you offer weekend service? Some facilities offer weekend service, potentially with an additional convenience fee. How can I track my laundry? Log in via website or app to see real-time status and driver location. How can I tip my driver? Enable the tip popup in your account settings; you'll receive a reminder to leave a tip (up to $25) at delivery. Is there a laundry volume limit? No hard limit, but orders exceeding 75 lbs may require extra processing time. ### Laundry Instructions & Accepted Items Do you treat stains? Yes. Place stained items in a smaller "Special Attention" bag inside your main order. Results are not guaranteed. Do you handle customer allergies? Preferences for fragrance-free or hypoallergenic products can be set in your account. Customers with strong scent sensitivities should contact customer service to discuss options beforehand. Who does my laundry? W2 professional staff at a professional facility. Not gig workers. Will whites wash separately? Yes. White clothing items are always washed separately from colors. Do you offer ironing or pressing? No. HappyNest is a wash, dry, and fold service only. Do you offer hang/line drying? Yes at most facilities. Items may return slightly damp due to the next-day service model. How often can I update my preferences? As often as you like. Update at least 24 hours before your scheduled pickup for changes to apply. What items are accepted? All machine-washable items: clothing, undergarments, bedding, towels, machine-washable coats and shoes, and linens. What items are refused? - Items with mold - Items soiled with bodily fluids, chemicals, or garbage - Non-machine-washable garments What if garments are lost or damaged? Notify customer service within 24 hours of delivery at hello@happynest.com or (855) 335-9274. Review the Protection Policy on the website for full details. Do you offer commercial services? Yes. Hotels, Airbnbs, salons, medical offices, and other businesses are welcome. See the commercial services page for details. ## Blog Source: https://www.happynest.com/blog The HappyNest blog, called "The Permanent Press," features 70+ articles covering: - Laundry care: tips on fabric care, garment maintenance, and cleaning best practices - Service expansions: location launch announcements across new cities and states - Commercial use cases: laundry solutions for medical offices, yoga studios, senior centers, Airbnb hosts, and property managers - Company news: partner conference recaps, leadership announcements, milestone updates - Lifestyle: time-saving household tips and customer stories - Industry partnerships: collaborations with Wayfair, Greystar Communities, and others ## Contact & Apps - Email: hello@happynest.com - Phone/Text: (855) 335-9274 - iOS App: https://apps.apple.com/us/app/happynest-laundry-service/id1480519095 - Android App: https://play.google.com/store/apps/details?id=com.happynest.app - Social: Facebook, Instagram, TikTok, LinkedIn