This Privacy Policy is effective as of July 1st, 2025.
1. Information We Collect
We collect the following limited categories of information to provide our delivery-tracking services:
We collect the following limited categories of information to provide our delivery-tracking services:
- Account identifier — such as your email address or driver ID, used to authenticate your session. Your account itself is created and managed through our website, not through the app.
- Precise location data — collected from your device to support real-time delivery tracking, as described in Section 2 below.
- Device and push notification tokens — used to deliver route updates and delivery alerts, as described in Section 4 below.
We do not collect your name, payment details, or other personal information directly through the app.
2. Location Data
We collect your device's precise location both while the app is in use (foreground) and while it is running in the background during an active delivery shift, even when the app is closed or not in active use. Background location collection is necessary because deliveries and route changes can occur at any point during a shift, and customers expect continuous, real-time tracking of their order regardless of whether a driver has the app open.
This location data is used to:
2. Location Data
We collect your device's precise location both while the app is in use (foreground) and while it is running in the background during an active delivery shift, even when the app is closed or not in active use. Background location collection is necessary because deliveries and route changes can occur at any point during a shift, and customers expect continuous, real-time tracking of their order regardless of whether a driver has the app open.
This location data is used to:
- Show customers the real-time location of their driver on a map so they can track their order;
- Estimate and update delivery arrival times;
- Confirm completion of deliveries;
- Support route optimization and dispatch.
Location data is shared only with the customer associated with the active delivery order, for the purpose of order tracking, and with our internal dispatch/logistics systems. We do not sell location data or share it with third parties for advertising purposes.
Background location tracking is active only during scheduled delivery shifts, not at all times. You can disable location access at any time through your device settings, however this will prevent the app's core delivery-tracking and dispatch features from functioning.
3. Data Retention
We retain precise location data for 14 days from the date of collection, after which it is automatically and permanently deleted from our systems. We do not retain location data beyond this period, except in aggregated or anonymized form that cannot be used to identify a specific driver, which may be kept longer for internal analytics and service improvement purposes.
4. Push Notifications
The app sends push notifications for route updates, delivery status changes, and account alerts. You can manage notification preferences through your device settings.
5. Data Sharing
Your information is not shared with third parties, except as necessary to operate the service (e.g., for secure authentication or message delivery services). All vendors we use comply with data protection requirements.
6. Data Security
We use reasonable administrative and technical safeguards to protect your data. Access is restricted to authorized personnel only.
7. Your Choices
You can request to review or delete your information by contacting us. Disabling push notifications may affect the app's ability to deliver time-sensitive updates.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app or our website.
9. Contact Us
For questions about this privacy policy, please contact us at: privacy@happynest.com.
Background location tracking is active only during scheduled delivery shifts, not at all times. You can disable location access at any time through your device settings, however this will prevent the app's core delivery-tracking and dispatch features from functioning.
3. Data Retention
We retain precise location data for 14 days from the date of collection, after which it is automatically and permanently deleted from our systems. We do not retain location data beyond this period, except in aggregated or anonymized form that cannot be used to identify a specific driver, which may be kept longer for internal analytics and service improvement purposes.
4. Push Notifications
The app sends push notifications for route updates, delivery status changes, and account alerts. You can manage notification preferences through your device settings.
5. Data Sharing
Your information is not shared with third parties, except as necessary to operate the service (e.g., for secure authentication or message delivery services). All vendors we use comply with data protection requirements.
6. Data Security
We use reasonable administrative and technical safeguards to protect your data. Access is restricted to authorized personnel only.
7. Your Choices
You can request to review or delete your information by contacting us. Disabling push notifications may affect the app's ability to deliver time-sensitive updates.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app or our website.
9. Contact Us
For questions about this privacy policy, please contact us at: privacy@happynest.com.